Relationship Manager Job Details
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| Employer: | T. Rowe Price | Job Ref No: | 478988859 | Job Title: | Relationship Manager | Sector: | Asset Management | Risk Type: | Regulatory/Compliance | Expertise: | Other | The Relationship Manager (RM) serves as the senior contact at T. Rowe Price for a portfolio of Retirement Plan Services' (RPS) full-service, defined contribution institutional clients (portfolio includes clients whose AUA represents between $50 million and $150 million generating total revenue of $2 to $8 million annually) and is ultimately accountable for the clients' overall satisfaction with our services. The RM is responsible for the delivery of top tier service, strategic support and value-added consultation to these clients, with the objective of retaining, expanding, and maintaining sustainable profitability for the relationships. PRINCIPAL RESPONSIBILITIES Manage and deliver proactive client service and strategic account management which is critical to maximizing client loyalty, retaining and expanding relationships, and achieving sustainable profitability for the firm. This includes assessing relationships on the basis of satisfaction, risk, decision maker penetration, and expansion opportunities; developing and maintaining client business plans to achieve objectives for each relationship; supporting clients with the development of annual strategic plans; harnessing TRP's thought leadership, intellectual capital and best practices to develop solutions for clients; consulting with clients on investment vehicles, participant services and plan solutions that will enhance the client's plan design and maximize the retirement benefit offered to their employees; support the client with managing their broad fiduciary responsibilities by consulting on legislative and regulatory requirements, reviewing the investment options offered in the plan on a regular basis, and monitoring of plan related fees. Cultivate and expand TRP's relationship with the "economic buyers" in the client's Human Resources and Treasury organizations, including the Retirement and Investment Committees, "C" suite executives, external consultants and advisors, and other decision makers. Identify vulnerable client relationships, assess the degree of vulnerability, and leverage the firm's internal resources and organization to develop and execute a strategy which will result in high client retention levels. Contribute to RPS's revenue growth by managing client rebid situations so as to maximize client retention and capitalize on opportunities to expand the relationship. This includes leveraging relationships with client decision makers and consultants/advisors, as well as developing and executing sales strategy in partnership with RPS Sales. Collaborate with RPS Sales to support the acquisition of new business relationships. In addition, gain access to affiliated company retirement plans (i.e., pension plans, defined contribution plans for subsidiaries or sister companies, etc.), investment mandate opportunities and other opportunities that will broaden TRP's relationship with the client's organization. Provide support through client specific situations and challenges, including positioning service and/or product solutions that offer mutual value for both client and TRP, moving the client towards commitment of business strategies through influence and relationship building skills, and effectively managing actions to completion. Lead cross functional service team (RPS Operations, Participant Communications, Compliance and Implementations) to ensure consistent, top tier service delivery, as well as manage issues, inquiries and ad hoc projects to the client's satisfaction QUALIFICATIONS Preferred
| Employment Type: | Full Time | Region/Country: | Americas, United States | States/Counties: | Maryland | City: | Owings Mills | Address: | Post Date: | 05/14/2013 |
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