Customer Service Sr Supervisor Job Details
Vacancy has expired
Show me jobs like this one| Employer: | Citi Group | Job Ref No: | 12003505 | Job Title: | Customer Service Sr Supervisor | Sector: | Other | Sub Sector: | Other | Risk Type: | Other | Expertise: | Risk Manager | - To manage the l resolution team and monitor their communication skills, resolution quality, productivity, retention and training needs - To liaise with business seniors and Operations Units to effectively handle and defend escalations to mitigate franchise risk. - To highlight process improvement based on root cause analysis of Problem Incidences and Escalations handled - To focus on Query volume reduction and rationalization through ongoing process re-visits - Implement strong control points through systemic and non-systemic tools - Ensure clean audits by ARR/ RBI/ CCU - Reviewing Training content and supervise Trainings done by vendor team. - Review vendor matrices regularly and ensure adherence to agreed SLA's.•Graduate/Post Graduate in any Stream, would prefer a candidate with experience in handling Customer queries •Good interpersonal skills with ability to interact with customers •Effective co-ordination required across multiple internal units. •Strong communication skills, both written and verbal •Excellent co-ordination skills strong aptitude for problem solving analysis •Able to handle all documentation/trackers independently •Proactive approach in identifying challenges and opportunities in process and highlighting the same to seniors. •Superior Mediation Skills •Good computer skills in MS-Excel, MS-Word, MS-Power Point etc •Sound judgment and strong decision making skills with an eye for detail. •Ability to work in teams and motivate teams. •Enjoy thinking out of the box. Ability to prioritize and effectively delegate. •Self driven and should be able to work independently with low levels of supervision | Employment Type: | Full Time | Region/Country: | Asia / Pacific, India | City: | APAC-India | Address: | Post Date: | 03/14/2012 |
Action
Featured jobs |
|
Featured employers |
