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Production Support - All Levels Job Details

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Employer:  Citi Group
Job Ref No:  12000090
Job Title:  Production Support - all levels
Sector:  Other
Sub Sector:  Other
Risk Type:  Other
Expertise:  Risk Manager
Citi Production Services are more than a support team:
We are responsible for providing a world class support service to our Investment Bank business users, tradersand external customer base. Wework closely with colleagues in software development and infrastructure groups to ensure the best possible user experience for our diverse client base.
We provide strategic input across the full life-cycle of: Change Management; Incident Management; Business Analysis; User Support and Eco System Health.
That means maximum system availability from expert support staff who understand the business, their financial producstsand the toolsets used to accomplish this. We identify problems before the business impact and provide 100% uptime to our clients. We play a key role in the exciting technological developments Citi are introducing to our business such as CitiVelocity and Simpliciti: products being developed to allow us to be at the forefront of electronic trading and risk management.
We are looking for exceptional individuals who are strong problem solvers and communicators to join our Production Services teams across our Capital Markets, Global Transaction Services and Financial Transaction Services businesses. In return we offer excellent career development opportunities and professional training such as ITIL.Essential Criteria:
  • Experience of application/platform monitoring and knowledge management tools
  • Demonstrable technical ability on a specific platform, architecture or operating system - demonstrating ability to track down issues, to manage change and data flow (of particular interest are a proven ability in SQL and UNIX)
  • Excellent communication skills, including the ability to communicate complex technical issues to business users in a way they will understand
  • Strong analytical skills
  • Ability to demonstrate an aptitude to work in a fast paced, challenging and diverse support environment to exceed our customer's needs
  • Ability to demonstrate an aptitude to learn the fundamentals of the supported business area
Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience
Employment Type:  Full Time
Region/Country:  Europe, UK
City:  Belfast
Address: 
05/20/2012

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