Senior IT Project Manager (Contact Centre) Job Details

Responsible for delivery of projects within time, cost and scope/quality defined boundaries, in accordance with IT endorsed Project Management Methodology.

Lead projects for Contact Center and Loss Mitigation impacting global infrastructure initiatives

Deliver solutions addressing customer requirements; define milestones, resources and schedules

Create project expense plans, tracking and reporting variables

Lead in implementing / applying standard processes for change management, risk management, issue management, quality assurance and project communication

Support project negotiation by providing SME expertise, negotiate for appropriately skilled human resources for project

Build and maintain high performance teams through own actions and direction provided to others

Ensure project closes effectively through production turnover, documentation of learning's and provision of feedback on project resource performance

Performs all of the above independently with very limited supervision.

Qualifications

Minimum8 years experience leading complex technology initiatives

Expertise leading infrastructure initiatives (i.e. dialer deployments, server upgrades, etc) strongly preferred

Strong knowledge and hands on experience in applying project management methodologies required

Strong leadership, interpersonal, influence, negotiation, organization, and communication skills required

Proficiency with Microsoft Project and Office applications required
Bachelor's degree or equivalent experience, Masters a plus

Project Management certification (e.g. Masters Certificate or PMP) preferred
Familiarity with Citi LATAM Region a plus
Travel required
Education Level Bachelor's Degree