Senior Business Analyst — Global Contact Center Job Details
Show me jobs like this one
| Employer: | Citi Group | Job Ref No: | 11032770 | Job Title: | Senior Business Analyst — Global Contact Center | Sector: | Other | Sub Sector: | Other | Risk Type: | Other | Expertise: | Risk Manager | It is expected that the successful applicant will be responsible for driving a number of concurrent projects on behalf of the Global Contact Center organization ?Business analysis; determining, verifying and documenting business requirements. ?Data analysis; analyzing, validating and documenting country/regional business requirements for assigned programs and projects ?Participate in the development and maintenance of project plans ?Identify and communicate key project risks, define mitigation strategies and manage to resolution. ?Track and maintain change request documentation to ensure that all additional requirements are traceable. ?Assist in the development of test strategies, document test scenarios, and coordinate the execution of test scripts. ?Support the PMO by ensuring that all risks and issues are communicated effectively ?Utilize approved methodology and tools for business analysis. ?Lead peer reviews and inspections of requirement documentationJob Skills: ?At least 5 years of experience with Contact Center technology in both Customer Service and Collections ?At least 5 years f practical experience of implementing Systems/Technical projects in the financial services industry (Systems Development Lifecycle, Host Interfaces and Desktop Applications ?Technical and user experience with IVR, Routing, Dialers, and Voice Recording Experience of defining and documenting business requirements. ?Good knowledge of consumer retail products, Call Center (Collections and/or Telesales), processes and controls would be advantageous. ?Experience of compiling data and analyzing results. ?Understanding of both retail and wholesale credit risk would be advantageous. ?Good knowledge of Microsoft office tools and data base concepts ?Knowledge of logical data and process modeling would be advantageous Skills: ?Strong communication skills both verbal and written. ?Strong analytical and problem solving skills. ?Work on own initiative, drive requirements to a successful conclusion in a timely manner. ?Ability to present to senior levels of management. ?Quickly grasp and master new requirements and related knowledge. ?Manage tight deadlines or unexpected requirement changes. ?Team player in both solid and matrix line reporting organizations. ?Willingness to ask questions, challenge the process and seek out answers. ?Values diversity, demonstrating an appreciation of a diverse workforce ?Experience with Global / Multi Country initiatives is a plus Education Level: Bachelor's Degree or equivalent work experience | Employment Type: | Full Time | Region/Country: | Asia / Pacific, Singapore | City: | APAC-Singapore | Address: | Post Date: | 05/20/2012 |
| |
Action
Featured jobs |
|
Featured employers |
