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Fulfillment Leader II (Unit Leader) - Rolling Meadows, IL : 1200004507 Job Details

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Employer:  Bank of America
Job Ref No:  1200004507
Job Title:  Fulfillment Leader II (Unit Leader) - Rolling Meadows, IL : 1200004507
Sector:  Asset Management
Sub Sector:  Other
Risk Type:  Credit
Expertise:  Other
Serves in a leadership capacity and works in collaboration with the regional or channel fulfillment leaders in attracting, retaining, and developing a highly talented production team. Responsible for the strategic direction and management of the overall business process of a small to medium sized Fulfillment Center (NOC) or multiple Retail Fulfillment offices or Area Operating Center(s) with an annual average of 30 - 100 associates.

Additional Information:

Manages multiple loan center team leaders. Responsible for executing processes designed to achieve the business strategy and world-class customer service. Monitors performance trends and makes suggestions to the process owner to improve efficiency and customer service. Creates specific action plans to drive consistent performance across all teams. Manages associate recruiting, development, performance and retention as defined by the scorecard measures. Responsible for the integrity of processes designed to achieve quality and productivity standards.

Qualifications


Required Skills:

• Must have experience processing and closing first and second residential loan applications

• 3 years management/supervisory experience of a team of 5+ associates

• 8 years mortgage banking experience with at least 3 years of a credit background

• Basic PC skills are essential. Must have strong Excel skills

• Excellent communication skills, both written and oral

• Strong Managerial and Leadership skills

• Ability to multi-task in busy fast paced environment

• Ability to manage large numbers of people

• Ability to manage through others

• Excellent customer service skills a must

Desired Skills:

Proficiency with Word and PowerPoint preferred.
Bachelors Degree preferred.

Region/Country:  Americas, United States
States/Counties:  Illinois
City:  Rolling Meadows
Address: 
02/09/2012

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