| Employer: | Bank of America
| Job Ref No: |
1200006203
| Job Title: |
Sales Support Associate - GCB - West Seneca, NY : 1200006203
| Sector: |
Asset Management
| Sub Sector: |
Other
| Risk Type: |
Credit
| Expertise: |
Risk Manager
|
Responsible for supporting the Sales, Client Satisfaction and Fulfillment, and Compliance/Operational processes for one to three GCB Middle Market General Industries, Healthcare-Institutions-Government and/or Business Banking client teams. Position reports to Sales Support Manager. Regularly interacts with clients within the context of the relationship plan, identifies unmet client needs, and supports achievement of team or market goals in client delight and retention, non-credit loss prevention, and revenue growth. Serves as the initial point of contact for account openings/closings, as primary escalation contact for service-related issues arising out of the service center, and as a liaison assisting clients with navigating the bank and interacting with various client team business partners and support centers. SSAs also provide industry, prospecting, and client research support to the client team for use in the sales process and assist with sales presentation content development as requested. Responsibilities include ensuring client relationship data integrity (including primary responsibility for CIBR and Web Profitability and systems of record timeliness, completeness, and accuracy), and leading or coordinating Client Management Process (CMP) activities. Possesses a strong client focus and a strong awareness and understanding of the bank and operational aspects of the products and services used by clients. Must also possess good interpersonal, communication, presentation, and organization skills.
Responsibilities include:
• Ensuring client relationship data integrity (accuracy, completeness, and timeliness of key data elements within Navigator, including pipeline, and systems of record)
• Coordination and execution of Client Management Process (CMP) activities (including active participation and preparation of client team meetings and portfolio assessment meetings)
• Pulse call execution - proactive client calls to gauge client satisfaction, identify cross sale opportunities, and increase client delight
• Operational Excellence - ensures execution and compliance of Deposit Management, Overdraft Management, Fraud Management, and Exception Wires processes Qualifications
Required:
- PC Proficient in Office Suite
- Excellent written and verbal communication skills
- Familiarity with bank products, services, operations, systems, policies, procedures for business/corporate clients
- Must possess strong client focus/direct client contact experience, excellent interpersonal, communication, presentation, organization and PC skills
- Ability to multi-task and support various teammates is necessary
- Most qualified candidates possess a combination of banking center leadership or Commercial or Business Banking or Premier relationship mgt or support experience, as well as Credit and/or Treasury sales, servicing, or operations management experience.
Desired:
- Previous banking experience
- College degree is preferred
- Professional, organized, able to prioritize and multitask
- Good communication skills, able to work with bank personnel and clients at all levels
| Region/Country: |
Americas, United States
| States/Counties: |
New York
| City: |
West Seneca
| Address: | | Post Date: | 02/09/2012 |
