Analyst I-Help Desk (Part-time) : 1200001026 Job Details

Employer:	Bank of America
Job Ref No:	1200001026
Job Title:	Analyst I-Help Desk (Part-time) : 1200001026
Sector:	Asset Management
Sub Sector:	Other
Risk Type:	Enterprise
Expertise:	Other
Competent to work under supervision on simpler technical support issues. Limited systems analysis responsibility. Assists in interpretation, evaluation and resolution of issues pertaining to the functional operation of application hardware and software products. Limited knowledge of business or function for which technical support is needed. Responsible for resolving routine, basic technical problems and inquiries. Entry level. The L1 Support Analyst role performs hands on support for retail and enterprise client. They are the initial point of contact for end users seeking help. This role is 90% phone support for 59,000 clients globally. This role utilizes strong technical skills with a strong emphasis on customer service. Qualifications Requirements: Above average verbal and written communication skills, strong interpersonal and customer service skills, strong analytical and problem solving skills, Attentive to details and basic time management skills. 1- 2 years professional experience in either an operations support role or service desk environment. Moderate to high technical proficiency using Windows XP based systems and applications.
Region/Country:	Americas, United States
States/Counties:	New Jersey
City:	Pennington
Address:
Post Date:	02/09/2012

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