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Support Services Fulfillment Operations Manager - Dallas, TX : 1200001877 Job Details

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Employer:  Bank of America
Job Ref No:  1200001877
Job Title:  Support Services Fulfillment Operations Manager - Dallas, TX : 1200001877
Sector:  Asset Management
Sub Sector:  Other
Risk Type:  Market
Expertise:  Risk Manager
General Description

Manages diverse administrative functions usually for a very large, complex department or business unit. Functions managed may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. May consult with senior management to define and manage projects that encompass and impact many associates. Requires a thorough knowledge of the department or business unit's functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices. Has full management responsibility over a team and may manage one level of managers.

Specific Description

The Support Services Fulfillment Operations Manager has full management responsibility over a team and may manage one level of managers. This position will manage diverse administrative functions for employees fulfilling loan applications. Functions may include personnel processes, audit/compliance, workflow, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. Additionally, this position may consult with senior management to define and manage projects that encompass and impact many associates. This position will require a thorough knowledge of the department and mortgage processes and products and a working knowledge of general bank policies, programs and procedures and financial/accounting practices.

Support Services, part of Global Marketing & Corporate Affairs, employs approximately 300 associates with intellectual disabilities and delivers trusted, in-house solutions to Bank of America business partners through innovative and responsive graphic arts, fulfillment and distribution services.

This role will reside in Support Services but the work will support Home Loans.

As a winner of the prestigious New Freedom Initiative Award from the U.S. Department of Labor, Support Services represents Bank of America's ongoing commitment to the removal of barriers for people with disabilities and long-term illnesses. Support Services provides an environment in which these Bank of America associates can realize their full potential every day. For more information on Support Services please follow the below link:
http://flagscape.bankofamerica.com/portal/site/lob06050023/menuitem .382a78a0bac36cc54aafa81055a71bba/?vgnextoid=b4acb415ee02d110VgnVCM10000038ccc5abRCRD&vgnextfmt=default&mname=lob06050023_e032f602d4d5b010VgnVCM200000597ab1abRCRD_876818063

The role is located at the Infomart at 1950 North Stemmons Freeway.

Qualifications


Required Skills

  • Ability to present materials in a succinct manner
  • Ability to work well with all levels
  • Flexibility, sensitivity and the ability to reconcile differences
  • Excellent analytical /creative problem solving skills
  • Excellent oral/written communication skills
  • Self-motivated results orientated
  • Ability to work effectively in a time sensitive environment
  • Ability to identify and elevate issues to management
  • Excellent leadership skills
  • Excellent organizational and time management skills
  • Ability to coach and mentor employees for success


Desired Skills
  • Experience working with people with disabilities
  • Management experience
  • Experience with programs that are adapted to ability levels of people
  • 1-2 years experience in a Customer Contact area
Region/Country:  Americas, United States
States/Counties:  Texas
City:  DALLAS
Address: 
02/09/2012

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