Senior Operations Manager : 1100071026 Job Details
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Show me jobs like this one| Employer: | Bank of America | Job Ref No: | 1100071026 | Job Title: | Senior Operations Manager : 1100071026 | Sector: | Asset Management | Sub Sector: | Other | Risk Type: | Regulatory/Compliance | Expertise: | Regulatory/Compliance | Job Specific Description: Manages a medium-large segment of 4 units in Image Operations, a 24x7 processing group. Functions managed typically have a high degree of monetary exposure due to transaction size and critical daily production windows which can impact client relationships. Oversees daily activities and ensures adherence to procedures and regulatory requirements (e.g. transaction research). Reviews current processes and develops and implements new processes/procedures to improve operating efficiency and to ensure timeliness and accuracy of workflow. Manages performance for their entire team, including associate development, compensation decisioning, and talent planning. Responsible for expense management, reporting and forecasting. Requires general knowledge of managing an operations area and may be used as a primary contributor in a variety of projects. Leads and directs the work of others and ensures staffing levels and capacity are appropriate to meet production requirements. Manages client, business and/or supplier relationships. Incumbents normally have 2-4 years of operational management experience. Directly manages 4-8 associates and has a department of 50 - 100 associates and may cover multiple shifts/sites. Needs to work well under pressure and make timely risk conscious decisions. Key responsibilities may include: • Risk/Compliance - LOBSA, Business Continuity, MCRP, Financial approvals (delegation), Compliance training • Operations Site training • Associate engagement/Communications • Tour Facilitator • Interface with Workplace management • Load leveling/Capacity Planning • Award & Recognition Qualifications | Region/Country: | Americas, United States | States/Counties: | Georgia | City: | ATLANTA | Address: | Post Date: | 02/09/2012 |
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