Customer Assistance Center Specialist - Bilingual - Tampa, FL : 1200005071 Job Details

Qualifications

Required Skills:

Bi-lingual in Spanish a plus.

Bi-lingual in other languages.
2-3 years of experience in mortgage lending, customer service, loan servicing, or collections in a financial services environment.

Exceptional customer service skills.

Excellent leadership, analytical and interpersonal skills.

Must have superior communication skills, both verbal and written.

Must work in an organized manner.

Ability to manage multiple tasks simultaneously and within time constraints.

Proven ability to engage and positively influence associate peers.

Ability to successfully perform in a Team environment.

Must thrive in a fast paced, ever-changing environment.

Knowledge of Microsoft Office suite.

Be willing to attend ongoing training and expand understanding of various credit products.

Weekend and extended hours are required.

Ability to be empathetic while ensuring that BAC policies and procedures are followed.

Desired Skills:

Previous experience interacting with customers on a face-to-face basis. Ability to embrace change with a positive approach.

Full working knowledge of operational functions.

Work independently with minimal supervision.

Knowledge of BAC policies & procedures.
Knowledge of credit card, auto, home equity, and other financial products.