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Operations Project Consultant - Charlotte, NC : 1200005401 Job Details

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Employer:  Bank of America
Job Ref No:  1200005401
Job Title:  Operations Project Consultant - Charlotte, NC : 1200005401
Sector:  Asset Management
Sub Sector:  Other
Risk Type:  Operational
Expertise:  Other
Manages medium-large projects for vendor operations and call centers. Manages the research of existing operations, procedures, workflow, product and service requirements. Directs the analysis of assembled data to define problems associated with project scope. Directs project parameters, cost and resource estimates. Works closely with operations management on project impact and direction. May approve bid packages from outside vendors and contractors. Has direct management responsibility for a small project team. Requires an in-depth knowledge of the bank and overall operations environment.

Responsible for medium - large projects for an operations department, product or business unit. Provides consulting expertise to line managers on productivity issues, analyzes market and operational impact in the business brought about by the project parameters. Researches and documents organizational reviews, workflow analysis, management and staff analysis. Develops project plans including estimates of cost and resources required. Defines project scope to others outside of operations that may become involved in or impacted by the project. Requires a thorough knowledge of the operations area.

Qualifications


Required Skills:

  • BS Degree
  • Excellent communication skills
  • A demonstrated ability to influence others and navigate within a large organization
  • Strong process orientation and analytical skills
  • Strong project management skills
  • Ability to lead a matrix team from different parts of the business and drive improvements


Desired Skills:
  • Mortgage servicing experience.
  • Experience in working with suppliers or 3rd parties
  • Call center experience
Region/Country:  Americas, United States
States/Counties:  North Carolina
City:  Charlotte
Address: 
Post Date:  02/09/2012

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