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St. Louis - Customer Service Representative I - Overdraft Recovery Services : 1200000214 Job Details

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Employer:  Bank of America
Job Ref No:  1200000214
Job Title:  St. Louis - Customer Service Representative I - Overdraft Recovery Services : 1200000214
Sector:  Asset Management
Sub Sector:  Other
Risk Type:  Credit
Expertise:  Risk Manager
Customer service position. Involves processes and procedures for fulfilling internal and external customer needs related to products and services offered by Overdraft Recovery Services through a call center environment. Primary function will be to assist customers with questions or issues via phone and or/ written correspondence. Must have excellent communication and problem solving skills that will allow the associate to handle calls with somewhat more complexity. Spanish speaking is a plus.

Company Overview

Bank of America is one of the world's largest financial institutions, serving individual consumers, small and middle market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk-management products and services. To provide unmatched convenience in the United States, serving more than 54 million consumer and small business clients effectively, we must maintain a network of dedicated individuals who listen to our customers, build strong relationships and implement strategies to help our clients exceed their financial goals.

Division Highlights

The Deposits Contact Centers are an integral part of Bank of America and critical to building and maintaining lasting client relationships. Our team consists of more than 11,000 highly skilled associates in 30 contact centers located across the United States. Our Customer Service Representatives provide service and financial solutions to more than 179 million phone customers and approximately 5.1 million e-mail and text chat customers each year, making our contact centers among the busiest in the country. Our associates service accounts that consist of Small Business Banking, Card, Online Banking, Banking Centers, Consumer Checking, and Savings. In addition to our associates servicing our customer's needs, our Integrated Voice Response application can assist customers with some of the most common inquiries and transactions.

Qualifications


Required skills:

  • Six months prior customer service experience
  • Ability to work effectively in a multi-task, high volume environment
  • Self-motivated and results-oriented
  • Excellent organizational skills
  • 1-3 years of excellent written and verbal skills within a professional environment
  • Must be able to work the required days as outlined in the job description

Desired skills:
  • Knowledge of credit card terms and conditions
  • Previous call center experience
  • Sales experience
  • Experience managing/achieving targeted goals
Region/Country:  Americas, United States
States/Counties:  Missouri
City:  SAINT LOUIS
Address: 
02/09/2012

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