Customer Relationship Management (Loan Mods) Control Tower : 1100069735 Job Details
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Show me jobs like this one| Employer: | Bank of America | Job Ref No: | 1100069735 | Job Title: | Customer Relationship Management (Loan Mods) Control Tower : 1100069735 | Sector: | Consulting | Sub Sector: | Other | Risk Type: | Operational | Expertise: | Risk Manager | Ability to utilize process engineering skills to analyze process end-to-end since decisions have significant impact affecting multiple and diverse operations and product lines. Diverse job background required to ensure broad business understanding and ability to solve problems. • Reduce operational risk • Build and manage case assignment logic and processes • Monitor automated assignment / re-assignment tool • Manually assign cases not processed by the automated tool • Interface with LOBs to ensure alignment and overall process efficiencies • Generate reports for Control Tower and LOB management and other stakeholders • Monitor pipeline, caseload, cycle time / SLA and escalation reports and highlighting issues/bottlenecks to Control Tower and Senior management. • Organization size of 60-100 Manages major operations segment or multiple operations units for a region, product line, or national business group within the company's internal operations activities. Functions managed have high monetary exposure and risk involving the processing of large $ volumes and regulatory restrictions. Proactively resolves broad operational issues and coordinates activities and processes with other business/operations segments. Sets strategic direction, as well as promoting ideas to influence multiple LOBs. Identifies, analyzes and resolves complex problems related to product lines or functions, using general practices and precedents to resolve. Develops and analyzes procedures to enhance unit and/or product-related activity. Responsible for budget/expense management and achieving identified operational goals, as well as reporting and forecasting for areas managed. Responsible for proper communication and compliance with the regulatory requirements for company accounting, controls, and procedures across multiple groups. Experience with Six Sigma/Lean practices and change management required. Ability to utilize process engineering skills to analyze process end-to-end since decisions have significant impact affecting multiple and diverse operations and product lines. Diverse job background required to ensure broad business understanding and ability to solve problems. Qualifications | Region/Country: | Americas, United States | States/Counties: | North Carolina | City: | Calabasas | Address: | Post Date: | 02/09/2012 |
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