Customer Solutions Advisor, Cards/After Hours Fraud Team - Wellington Contact Centre Job Details
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Show me jobs like this one| Employer: | Bank of New Zealand | Job Ref No: | 81047 | Job Title: | Customer Solutions Advisor, Cards/After Hours Fraud Team - Wellington Contact Centre | Sector: | Other | Sub Sector: | Other | Risk Type: | Other | Expertise: | Risk Manager | Our Credit Card team is seeking a confident individual who is ready to expand their banking knowledge into the area of fraud investigation. In this dual role you will be the initial point of contact for our valued customers - taking credit card phone enquiries as well as investigating stolen cards, verifying transactions and taking fraud calls. Key accountabilities include:
To be successful in this role you will be a fast learner who is technically savvy, self-motivated and is energised by meeting targets. Your proven customer service experience, together with your ability to communicate both verbally and written to the highest level, will make you a standout candidate. BNZ provides impressive training and development, career opportunities and a fun and professional work environment. So if this is the challenge you've been waiting for apply today! This role would be ideal for someone who wants a 4-day working week. Hours: - 4 days on, 3 days off: 37.5 hours per week, Saturday and Sunday 8am to 6.30pm, Monday 2.00pm to 11.30pm, Tuesday 2.00pm to 11.00pm | Employment Type: | Permanent | Region/Country: | Oceania, New Zealand | City: | Harbour Quays, Wellington | Address: | Post Date: | 02/09/2012 |
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