Problem Management Consultant : 1200001531 Job Details

Qualifications

*Required Skills: "Must" have these skills to be minimally qualified.

• At least 5+ years of Information Technology experience within a Bank of America support/operations environment or within the financial services industry.

• Outstanding verbal and written communication skills.

• Experienced meeting facilitation and consulting skills along with a professional demeanor.

• Proven ability to communicate complex technology solutions across differing audiences including technical, managerial, business executives, and/or vendors.

• Demonstrated ability to manage multiple assignments and prioritize work in a timely manner.

• Capable of participating as a value added contributor within the Problem Management team.

• Strong analytical skills to lead the resolution process for complex problems where analysis of situations or data requires an in-depth evaluation of various factors.

• Exercises judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criterion for obtaining results.

• Thorough attention to detail is important in this role

Desired Skills:

• Information Technology degree and/or technology certifications preferred or substantial equivalent experience.

• Working Knowledge of Banking Operations/workflow

• Sound knowledge and understanding of Problem Management principles

• Basic ITIL Incident/Problem Management certification

• Maximo toolset knowledge, especially of Incident and Problem Mgmt applications
• Understanding of Six Sigma methodology and disciplines