| Employer: | Bank of America
| Job Ref No: |
1200006764
| Job Title: |
Philadelphia Metro - Sales & Service Specialist - Full Time - Bracebridge - Wilmington, DE : 1200006764
| Sector: |
Other
| Sub Sector: |
Other
| Risk Type: |
Other
| Expertise: |
Risk Manager
|
The Sales and Service Specialist works in the branch and is responsible for greeting, servicing and selling to customers in the lobby and performing teller transactions. Responsibilities include functioning as a scheduled seller or teller depending upon banking center's specific needs. Your duties will include, but are not limited to the following:
- Establishing, retaining and deepening relationships with branch customers and potential customers to achieve team sales goals and provide quality customer service.
- Resolving complex service issues or referring to appropriate associate to guarantee customer satisfaction and retention.
- Providing proactive sales activities of basic products while referring more complex requests (e.g., complex small business accounts or mortgages) to an associate with more in-depth expertise.
- Processing transactions accurately and efficiently to build customer confidence and trust, based on established policies and procedures.
Qualifications
Required Skills:
- Minimum of six months cash handling experience and customer service experience
- Minimum of one year of successful sales experience in a goal and/or commission-based environment within the past three years
- Ability to provide clients with information, data and advice, as well as respond to inquiries or complaints from customers and manage difficult situations with customers
- Skilled in optimizing sales opportunities to existing and walk-in customers
- Ability to generate new business by outbound calling and by reaching out into the local community
- Entrepreneurial, ownership-oriented mindset
- Careful attention to detail and organized
- Excellent oral and written communication skills with exceptional influencing skills
- Ability to work effectively as a team member and with customers
- Strong analytical and problem solving skills. Ability to derive innovative solutions
- Ability to establish credibility quickly with customers; demonstrate confidence in dealing with his/her peers
- Strong work ethic and high integrity
Desired Skills/Assets:
- Minimum of six months of teller experience with a successful balancing track record
- Demonstrated leadership and assertiveness
- Bilingual (fluent verbal and written) skills
- Proficient with all Microsoft applications (Word, Outlook, Excel etc.)
| Region/Country: |
Americas, United States
| States/Counties: |
Delaware
| City: |
Wilmington
| Address: | | Post Date: | 02/09/2012 |
