Operations Team Manager : 1200003645 Job Details
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Show me jobs like this one| Employer: | Bank of America | Job Ref No: | 1200003645 | Job Title: | Operations Team Manager : 1200003645 | Sector: | Asset Management | Risk Type: | Multiple | Expertise: | Other | Manage responsibility and accountability for an Operations team, this includes ensuring all daily processing requirements and customer expectations are fully met. The manager will have leadership responsibility for a staff of approximately 20 employees. Duties include but are not limited to: Ensure that team maintains or exceeds goals with regard to quality and productivity; coach and counsel employees; utilize statistics to manage and improve employee productivity and quality; Collaborate across team and department business lines to resolve client concerns; Manage small to medium projects; Perform all administrative tasks required; Participate in customer visits, tours and conference calls; some non schedule work days may be required. Hours are Thursday through Monday 12:30am to 9:00am with some flexibility. Strong leadership skills, 3 to 5 years of management experience, detail oriented experience with process improvement, ensure client expectations are met and issues resolved from beginning to end. Exhibit strong drive for results and success Demonstrates a strong work ethic, is dependable and reliable. Builds the effectiveness of teamwork, is committed to a common vision and shared goals. Maintain an organized approach to manage daily activities. Prioritize activities and allocate time and resources in order to delight the client. Demonstrate a solid understanding of the technology available to effectively support the client's needs. Complete understanding of service levels and market segments applying this knowledge to client interactions. Excellent communication skills across departmental and other business lines. Qualifications | Region/Country: | Americas, United States | States/Counties: | California | City: | Los Angeles | Address: | Post Date: | 02/09/2012 |
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