Collector I - Fort Worth, TX (Amon Carter) Part Time 03/26/12 : 1200006157 Job Details
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Show me jobs like this one| Employer: | Bank of America | Job Ref No: | 03 | Job Title: | Collector I - Fort Worth, TX (Amon Carter) Part Time 03/26/12 : 1200006157 | Sector: | Asset Management | Risk Type: | Multiple | Expertise: | Other | Home Loans & Insurance/Home Retention Specialist: The Home Retention Specialist, Collector I position works in the loan servicing line of business assisting customers experiencing financial difficulties with their delinquent home loans. The primary responsibilities for this position include resolving late stage delinquencies on home loans through both inbound and outbound collections calls. Collectors work with customers to help them understand their mortgage terms, review delinquency patterns and negotiate payment arrangements. In addition, associates in this role will work to bring customer accounts to current status by offering different options including repayment or workout plans. This is a position in a very high volume call center environment. Collectors average 80+ inbound and/or outbound calls per day using an auto dialer telephone system. Collectors also work within a structured team setting. Associates are expected to work their scheduled shifts and adhere to our attendance guidelines in order to ensure that we can provide excellent service to our customers. Monthly incentive opportunities are available based on performance towards set monthly goals. Collectors are also responsible for discussing personal financial information, negotiating payment terms and will be required to navigate through multiple computer applications to provide the best solution for our customers. Shift/Schedule: 2nd Shift / Sunday 2:00pm to 11:00pm and Monday - Thursday 5:00pm to 11:00pm with Flexibility based on business need. Training: Mandatory, classroom and on the job, schedule to be determined. Start Date: Monday February 20, 2012 To apply for this position please move forward with the application process:
These two steps are necessary in order to move you forward through our hiring process. To be considered for this opportunity timely completion of this process is critical. We appreciate your time and look forward to assisting you through our hiring process. Bank of America's commitment to the mortgage industry is focused on continuous growth, increased teamwork and excellent customer service. As the nation's largest mortgage lender and loan servicer, and the world's most trusted lender, Bank of America Home Loans embraces a commitment to responsible home lending. Our every action is focused on Bringing Opportunity Home for those we serve, assisting new and existing customers in achieving their dreams of home ownership and preservation. Join Bank of America Home Loans today, and use your skills and knowledge to start Bringing Opportunity Home - for customers, and for yourself! www.bankofamerica.com/mortgagecareers Qualifications | Region/Country: | Americas, United States | States/Counties: | Texas | City: | FORT WORTH | Address: | Post Date: | 02/09/2012 |
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