Client Service Analyst Job Details
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Show me jobs like this one| Employer: | Barclays Bank | Job Ref No: | 00059902 | Job Title: | Client Service Analyst | Sector: | Asset Management | Sub Sector: | Non-Financial Corporate | Risk Type: | Other | Expertise: | Sales/Marketing | Barclays Wealth is the wealth management division of Barclays. Building on 320 years of Barclays banking heritage, our mission at Barclays Wealth is to set a new standard in wealth management by understanding our clients better than anyone else. In pursuit of this objective, we hire and develop only the best people in the industry. We look for talented, tenacious individuals who seek opportunities for self-improvement and career progression. Our long-term agenda can only be achieved through close collaboration and a shared sense of empathy, integrity and trust. Purpose of Role The Client Service Analyst will act as an important point of contact for our clients and, as such, are required to communicate in a confident, professional and knowledgeable manner with our customers at all times, through a variety of mediums, including telephone, email, letter and internet messaging, to provide our customers with a world class customer service experience. An important part of the role will be to liaise with both internal and external stakeholders, on a regular basis, to resolve their queries and understand their requirements in order to meet their needs successfully. Core Accountabilities The role holder will deliver an expert, quality-driven service to clients. They will provide a first class experience for all our clients, demonstrating ownership of all client queries and acting as the first point of contact for all their day to day banking requirements, using various communication methods, including telephone, email, letter, fax and internet messaging. The role holder will own and manage customer complaints, adhering to the complaints and escalation procedures and maintaining accuracy and quality levels at all times, in order to deliver customer satisfaction and avoid financial losses and reputational damage to the business. The role holder may be required to make client and product data changes to accounts in line with agreed procedures and controls in place across the Service Centre. The role holder will also be pro-active in achieving set personal and departmental targets for sales, productivity, accuracy and quality. Supervisory Responsibilities There are no supervisory responsibilities for this position. Key Clients (Internal and External) The role holder's primary clients will be internal stakeholders and external client base, including Corporate Intermediaries, Personal International, Relationship Managed Direct and UK, Ireland and International affluent and high net worth Private Bank clients. | Region/Country: | Europe, UK | City: | Strathclyde | Address: | Post Date: | 04/11/2012 |
