Relationship Manager Job Details
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| Employer: | Barclays Bank | Job Ref No: | 00059893 | Job Title: | Relationship Manager | Sector: | Asset Management | Sub Sector: | Traditional Asset Manager | Risk Type: | Credit | Expertise: | Sales/Marketing | The Relationship Manager (RM) within the Intermediary and Institutional Wealth Solutions team will build and acquire highly pro-active, long-term, internal and external business relationships, in order to expand and develop a portfolio of Intermediary and Trust company clients to generate sustained revenue. A key element of the RM role will be to engage with the clients senior management team; to obtain an in depth understanding of their strategic business needs and issues; and, over time, to be seen as a 'trusted adviser' by the client. This will require the RM to work with colleagues worldwide to deliver banking, investment and other services, thus ensuring a holistic service for the client, whilst adhering to regulatory requirements and compliance policies, in order to avoid exposing the business to undue risk. The ultimate aim of the RM will be to deliver exceptional sales and business performance, whilst maintaining sound risk management. Core Accountabilities Build and maintain a portfolio of clients The role holder will identify and provide solutions to a wide range of client needs, including investments, banking, credit, foreign exchange and wealth structuring (trusts) etc, introducing specialists as appropriate to support. The role holder will also establish thorough client plans, reacting to and developing new opportunities from client contacts, ensuring appropriate provision of products and services both directly and via product specialists. The RM will be responsible for maintaining regular pro-active contact and rapid reaction to client approaches, as well as retaining existing and developing new revenue streams, whilst ensuring delivery against agreed business plans for the target country(ies). The role holder will develop relationships with other parts of Barclays Wealth to ensure clients are managed in the most appropriate way, enabling effective management of clients, as required. In doing this, they will have joint responsibility with internal colleagues for the end to end client experience, ensuring client satisfaction. Also, the role holder will pro-actively engage with the business, as required, to support any business and change management. Sales and Financial Management The role holder will be responsible for delivering stretched sales performance (which will produce an agreed income growth per annum); conducting quarterly sales reviews with the corporate clients to maximise full business potential; and carrying out an annual review of customers' borrowing facilities (and interim reviews if customer circumstances dictate). The RM will consult customer owners/managers on financial/credit issues and general business/practice ideas. Also, they will be responsible for determining the products that most effectively meet customer needs and will be able to sell, at short notice, on a pro-active or re-active basis. The role holder will research, create and follow up a target list for potential new business and will identify priority customers, using customer profitability to assess their present and potential contribution. Also, the RM will be expected to plan and co-ordinate any marketing approaches for new business and actively develop existing relationships through client plan completion and utilisation. The role will involve co-ordinating approaches to the portfolio by businesses across the Group and determining the key messages, e.g. agreed service standards, negotiated pricing, relationship team contact points (including introductions to new personnel) and new product changes. The RM will need to calculate the most appropriate means of communicating them to customers. The role holder will also make recommendations regarding the implementation of new products and services, in order to meet changing market needs and develop and implement resulting plans including developing links with appropriate product specialists from the group. Risk Management The role holder will manage operational, reputational and credit risk for the portfolio and adhere to risk service standards. The role will involve monitoring and ensuring adherence to risk service standards on legislation relating to Know Your Customer, Money Laundering and other compliance responsibilities/issues. The role holder will prepare and assess credit applications, obtaining appropriate country risk clearance. There will also be responsibility for sanction applications within personal discretion and or liaison with appropriate sanctioning areas for all credit applications outside personal discretion. The role holder will be expected to deliver high quality risk decisions to customers quickly and openly, whilst monitoring and controlling the quality of the portfolio, using Condition of Sanction triggers, where possible, and in accordance with Risk guidelines and Bank policy. The role holder will manage Early Warning List customers to reduce risk, following guidance provided by International Banking, or appropriate sanctioning area. Adherence to all Group and International Banking guidelines in respect of pricing lending margins and fees will be require at all times. Credit Application The role holder will be required to prepare and submit new Credit applications in a timely manner, ensuring sales and client expectations are managed accordingly. They will manage and review existing credit applications and will work with other Relationship Managers to identify income opportunities, whilst controlling the risk element. Supervisory Responsibilities There are no supervisory responsibilities to this position. Key Clients (Internal and External) The role holder's clients will generally be based within the jurisdiction, although many will also be represented multi-jurisdictionally around the world. Clients will vary from subsidiaries of major well known global financial institutions down to single jurisdictional firms.
| Region/Country: | Europe, UK | City: | Guernsey | Address: | Post Date: | 04/14/2012 |
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