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Relationship And Planning Manager Job Details

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Employer:  Barclays Bank
Job Ref No:  00055803
Job Title:  Relationship and Planning Manager
Sector:  Consulting
Sub Sector:  Risk & Performance / Pension
Risk Type:  Operational
Expertise:  Sales/Marketing
Role Title: Relationship and Planning Manager
Location: Northampton
Salary: up to £35,000
Global Fraud Operations consists of nearly 500FTE based all over the globe, who are responsible for monitoring and managing the customer experience when faced with all matters surrounding card fraud, whether this is suspect or confirmed victims of Fraud for multiple theft types.
As Relationship and Planning Manager you will be responsible for Leading, managing and developing the relationships with stakeholders including, Barclaycard Commercial, Barclaycard Germany and Partnerships. You will ensure the service, cost and risk performance meets agreed standards and deliver changes to services in line with agreed commitments minimising impact on operational stability.
What you'll need
  • Experience in relationship management with proven track record
  • Graduate calibre
  • Blue chip corporate or consulting background preferred
  • Northampton based but require flexibility of location including the possibility of domestic and international travel
  • High Level of intellect, creativity and problem solving ability
  • Experience of strategic problem solving in a global business
  • Ability to influence Senior Stakeholders
  • Communications including presentations, negotiation and influencing
  • Commercial, financial and business acumen
  • Ability to analyze information and provide relevant and innovative insight
  • Good knowledge of Group structures and interfaces
  • Good knowledge of Fraud and its Global stakeholder base
  • Good knowledge of Business Disciplines (e.g. Sales, Marketing, Finance, Operations, IT)
  • Applying customer experience agenda to operational strategy and culture
  • Ability to influence and build constructive relationships with any level in any team
What you'll get in return
This is your chance to make a career with a business that matches your aspirations to highly focused training and development opportunities. Competitive salaries and pension packages are standard, and we also offer private healthcare and above average holiday entitlements, so what are you waiting for?
Innovation in your career
As a leader of change, Barclaycard is dedicated to thinking ahead and making payments simpler for our customers. Innovative, vibrant and always focused on the future, our working environment provides the very best of everything. A recent re-brand reflects our dynamic new direction, and has created unprecedented levels of enthusiasm amongst our people.
Barclaycard
We don't stand still at Barclaycard. Innovation is the key to our success, and everything we do is focused on taking our business to new levels of excellence. Constantly challenging traditional ways of thinking and always looking for new ways to for new ways to make payments simpler for our customers, this approach is reflected the calibre of the people who work for us.
Region/Country:  Europe, UK
City:  Northamptonshire
Address: 
02/08/2012

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