Customer Service Rep Job Details

Aon Corporation (NYSE:AON) is the leading global provider of risk management services, insurance and reinsurance brokerage, and human capital solutions and outsourcing . Through its more than 59,000 colleagues worldwide, Aon unites to deliver distinctive client value via innovative and effective risk management and workforce productivity solutions. Aon's industry-leading global resources and technical expertise are delivered locally in over 120 countries. Named the world's best broker by Euromoney magazine's 2008, 2009 and 2010 Insurance Survey, Aon also ranked highest on Business Insurance ' s listing of the world's insurance brokers based on commercial retail, wholesale, reinsurance and personal lines brokerage revenues in 2008 and 2009. A.M. Best deemed Aon the number one insurance broker based on revenues in 2007, 2008 and 2009, and Aon was voted best insurance intermediary 2007-2010, best reinsurance intermediary 2006-2010, best captives manager 2009-2010, and best employee benefits consulting firm 2007-2009 by the readers of Business Insurance . Visit http://www.aon.com for more information on Aon and http://www.aon.com/unitedin2010 to learn about Aon's global partnership and shirt sponsorship with Manchester United .

The Berkely Group, a subsidiary of Aon Corporation, is located in Jericho NY and is a provider of Travel Protection Plans. We are currently seeking aCustomer Service Representative for our Jericho, NY office.

Position Hours: Monday through Friday, 1 pm to 10 pm.

ESSENTIAL DUTIES: The initial point of client contact and servicing. This position has frontline involvement with administering Travel protection plans for Cruise Lines, Tour Operators, and Retail Accounts. Essential duties include: Answer incoming calls in a prompt professional manner while meeting performance standards (average availability, talk time and call volume). Extend quality service to clients by providing knowledgeable coverage information and assisting with additional inquiries. Initiate claims and provide subsequent status information. Maintain key performance indicators, meeting standards set for the position. Compose written responses to customer inquiries. Voluntary participation on special project teams, to enhance the departmental knowledge base. Other duties as assigned.

REQUIRED SKILLS AND EXPERIENCE:

Minimum of 1year of customer service experience.

Proficient in Microsoft Office. Must have ability to multi-task and prioritize work flow.

Strong interpersonal skills and the ability to empathize with clients.

Strong attention to detail and organization skills.

REQUIRED EDUCATION:

High school diploma or equivalent.

Aon offers competitive compensation, exceptional benefits, continuing education & training, a unique internal advancement program, and tremendous potential with a growing worldwide organization.

All positions at Aon require an applicant who has accepted an offer to undergo a background check. The checks run are based on the nature of the position. Background checks may include some or all of the following: SSN/SIN validation, education verification, employment verification, criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Aon, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Aon's employment policies. You will be notified during the hiring process which checks are required by the position.

Aon's professionals are unwavering in their client focus and integrity. We promote diversity, professional development, frugality and stewardship, applying a disciplined non-bureaucratic approach to help our clients realize their business potential. Drawing on our experienced team as a competitive advantage, Aon employees have the freedom to take risks, foster innovation, champion for change and replicate best practices.

For more information about Aon Corporation, visit our website at http://www.aon.com .

Aon is an equal opportunity employer committed to a diverse workforce. M/F/D/V

DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.