Case Manager, Customer Onboarding Team Job Details
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Show me jobs like this one| Employer: | Australia and New Zealand Banking | Job Ref No: | HON000229 | Job Title: | Case Manager, Customer Onboarding Team | Sector: | Other | Sub Sector: | Other | Risk Type: | Other | Expertise: | Risk Manager |
ANZ is accelerating the growth of its business in Asia. ANZ realises that our greatest asset is our people. That is why we are creating a unique climate of inspiration, leadership, values and great opportunities that will enable the best in market to thrive as part of our diverse team. This role will report directly to the Customer On-boarding Case Manager Lead, Operations. Key accountabilities will include supporting the delivery of a superior client service experience for the clients including Commercial, Institutional Bank and FIPS client base. The priority of the role is in coordinating and tracking the on-boarding cases whilst delivering service excellence, client satisfaction and ownership of continuous improvement initiatives and developing client solutions. It is expected that the incumbent will be the key client contact person for on-boarding related issues with a preferred background in compliance or KYC and be able to evaluate and make recommendations on the suitability of a customer for on-boarding in terms of AML risk to the bank. The position is further required to be an integral component of the any AML/Sanctions/CTF projects/programs business operations, working with all facets of the business in achieving its purpose and business objectives. The incumbent must be able to initiate, recommend and support any risk based solutions to achieve well managed, sustainable and compliant outcomes. Additionally, this individual will also need to maintain collaborative relationships with key local stakeholders, including Relationship Management, Operations, Implementation, Product, Compliance, Legal and other business partners to ensure a complete end to end service proposition is delivered. Qualifications: To succeed, you should bring to business experience in Know Your Customer documentation and processing along with customer facing experience. Candidates from a compliance background coupled with strong conceptual and practical understanding of Client on-boarding will be ideal. Tertiary qualifications in a relevant field will be preferred. Demonstrated people management experience will also be essential. Good communication and negotiation skills are mandatory. This is an opportunity to undertake a role offering exceptional opportunities for professional development with a broad range of career paths. We live in your world.
| Region/Country: | Asia / Pacific, Hong Kong | Address: | Post Date: | 03/26/2012 |
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