Specialist Support Officer Job Details

Control Risk

Numerous Part-Time Opportunities

Located at Kings Street, Melbourne

At NAB, it's all about our people reaching their full potential.And that means we drive the sustainable success of our business.

The Transactional Support Adviser will provide support to NAB Client Services in the delivery of the unit's activities, with the overall objective of support and control of risk. This key role will support the unit by attending to a range of administrative activities in order to ensure that Manager/Team Leaders are facilitated in the provision of an efficient and high quality service to internal and external customers.

Responsibilities:

To process the allocated workload within the area of operation, efficiently, accurately and within the times scales and standards set out in service level agreements, service standards and performance targets, utilising basic systems/equipment as required, in order to provide internal and external customers with a high quality service.

To bring to the attention of the Team Leader, Analyst or Operations Manager any problems or issues identified in the course of the job holder/s work that might impact on the level and quality of service provided, to enable corrective action to be taken.

Respond to customer requests for product, service and/or account information providing the answer either verbally or in writing.

To maintain awareness and comply with all aspects of policy, procedure and statutory requirement, in order to minimise risk to the Group and its employees.

To liaise with internal customers and external service providers, ensuring that instructions, inquiries and queries, are acted on efficiently and effectively, seeking to maintain effective working relationships at all times.

To provide high quality telephone-based customer service and support.

To work at all times in the interests of the team, sharing knowledge and assisting colleagues as appropriate or other teams as specified by line management.

Experience

Role holder is likely to have a background in a customer service related role, possibly working towards a formal qualification (such as a certificate)

Likely to have experience in a clerical or administrative role.

Comprehensive knowledge of the Business risk, policy and procedure is highly desirable.

We embrace diversity of thought, style and working arrangements to ensure our workforce is representative of the community that we serve.