NABConnect Team Member Job Details

Act as the first point of customer contact

Numerous Part-Time, Fixed-Term positions

Located at Knox

At NAB, it's all about our people reaching their full potential.And that means we drive the sustainable success of our business.

The Nab Connect Team Member will perform a range of routine processing/administrative activities efficiently and accurately in accordance with policies and procedure, in order to provide internal and external customers with a cost effective and efficient world best practice standard administrative service.

Responsibilities:

To process the allocated workload within the area of operation, efficiently, accurately and within the times scales and standards set out in service level agreements, service standards and performance targets, utilising basic systems/equipment as required, in order to provide internal and external customers with a high quality service.

To bring to the attention of the Team Leader, Analyst or Operations Manager any problems or issues identified in the course of the job holders work that might impact on the level and quality of service provided, to enable corrective action to be taken.

To carry out quality control and necessary checks on own and team members work as dictated by policies and procedures.

To maintain awareness and comply with all aspects of policy, procedure and statutory requirement, in order to maximise efficiency and minimise risk to the Group and its employees.

To liaise with internal customers and external service providers, ensuring that instructions, inquiries and queries, are acted on efficiently and effectively, seeking to maintain effective working relationships at all times.

To work at all times in the interests of the team, sharing knowledge and assisting colleagues as appropriate or other teams as specified by line management.

To carry out any other administrative duties as required to ensure the effective operation of the unit, such as filing, maintenance of records, mail, basic maintenance of systems and equipment etc.

To identify opportunities for productivity improvements to system and procedures.

To seek to identify opportunities to improve personal performance/contribution.

Experience:

Role holder is likely to have a background in a customer service related role, possibly working toward a formal qualification (such as a certificate)

Likely to have indicative experience of 1 to 2 years experience in a clerical or administrative role

We embrace diversity of thought, style and working arrangements to ensure our workforce is representative of the community that we serve.