| Employer: | Far east Bank
| Job Ref No: |
012-014
| Job Title: |
Customer Service Representative
| Sector: |
Asset Management
| Sub Sector: |
Traditional Asset Manager
| Risk Type: |
Regulatory/Compliance
| Expertise: |
Regulatory/Compliance
|
This position is responsible for performing all branch operations transactions. Process all customers requests efficiently and professionally. Deliver satisfactory customer services while maintaining effective control over the Teller operations. - Performs all branch transactions including but not limited to processing of deposit/withdrawals, check cashing, mail and phone transactions, fund transfers/wires, balancing cash drawers, account servicing and file maintenance.
- Supports Branch/Customer Service Manager in maintaining the integrity of internal controls, audit guidelines and branch operations, including but not limited to, opening/closing procedures, dual custody enforcement, control of branch cash and all negotiable instruments, branch safety programs, and disaster recovery.
- Analyzes, reviews and makes appropriate operational decisions within authority on transactions, such as check cashing, deposits, withdrawals, immediate credit, waiving of service charges and payment of rejected items. Reviews management reports and implements appropriate actions.
- Assists in other areas of the branch operations when needed.
- Supports Branch/Customer Service Manager in the achievement of assigned deposit retention/origination, referrals and cross-selling goals.
- Maintains knowledge of customer accounts and account activities. Ensures the standard of excellence and the delivery of high quality customer service in all aspects at all times by all branch operation personnel.
- Serves as back up support for Senior Customer Services Representatives function.
- Participates in management projects as needed and assists in achieving the companys goals and objectives.
- Assures compliance with all Bank policies and procedures, as well as, all applicable state and federal banking regulations.
Education Requirement: High School Degree or equivalent Qualifications: - High School diploma or equivalent with anticipation of continuing education towards degree, combined with a minimum of 6 months branch Teller operation experience.
- Bilingual in English and Chinese (Mandarin) is required.
- Ability to work with branch operation staffs effectively and interacts with customers positively.
- Good knowledge of bank policies and procedures, rules and regulations.
- Good knowledge of branch operation policies/procedures, branch operation risk management, and all bank products/services.
- Good motivation with effective organizational, problem-solving, negotiation follow-up skills.
- Good oral and written communication skills.
- Computer literate; fluency in Microsoft Office programs.
Far East National Bank is an Equal Opportunity/Affirmative Action M/F/D/V Employer.
| Employment Type: |
Part Time
| Region/Country: |
Americas, United States
| States/Counties: |
California
| City: |
Alhambra
| Address: | | Post Date: | 01/25/2012 |
