Client Support Executive - French-speaking Job Details
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Show me jobs like this one| Employer: | GMAC Mortgage | Job Ref No: | 18731 | Job Title: | Client Support Executive - French-speaking | Sector: | Asset Management | Sub Sector: | Other | Expertise: | Risk Manager | Core Activities: • Responsible for resolving level one functional and technical questions or issues encountered at client sites. This includes appropriate referral to other service areas, follow up, testing and troubleshooting • Responsible for entering all issues into our issue tracking system with detailed information, and following up with clients • Escalate issues to second-level support if unable to resolve within defined timeframes • Work closely with product management to help identify customer requirements and support trends Position Requirements To perform this job successfully, an individual must demonstrate: • Fluency in French and English • Proficiency with financial applications • Strong client relationship skills • An ability to learn quickly, and apply knowledge to problem-solving situations • Good written and verbal communication skills • Good troubleshooting skills • Proficiency in MS Office A background in credit, collections or query management is strongly desirable. A technical background and/or prior experience working in a Helpdesk environment is also preferred. SunGard's solutions for corporate liquidity help businesses facilitate connectivity across the ecosystem of buyers, suppliers, banks, data providers and other stakeholders to increase visibility of cash, improve communication and response time, reduce risk and help drive maximum value from working capital. An end-to-end, collaborative financial management framework helps chief financial officers and treasurers bring together receivables, treasury and payments for a single view of cash and risk and optimize business processes for enhanced liquidity management. Back to top Capitalize on Change In speaking to our customers, we hear three universal business challenges that need to be addressed in an ever-changing financial services landscape: delivering transparency to internal and external stakeholders, increasing efficiency for cost management and leveraging networks for growth. Please join the conversation at www.sungard.com/ten . SunGard is an Equal Opportunity employer - with a real commitment to managing diversity and ensuring equality of opportunity for all. Please note all offers are contingent on successfully passing the pre-employment checks. These may include:
This list is not exhaustive. | Employment Type: | Full Time | Region/Country: | Europe, UK | States/Counties: | Greater London | Address: | Post Date: | 01/14/2012 |
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