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Lead Contract Performance Manager Job Details

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Employer:  GE Commercial Finance
Job Ref No:  1311642
Job Title:  Lead Contract Performance Manager
Sector:  Other
Sub Sector:  Other
Risk Type:  Other
Expertise:  Risk Manager

About Us

GE is a diversified global infrastructure, finance and media company that is built to meet essential world needs. From energy, water, transportation and health to access to money and information, GE serves customers in more than 100 countries and employs more than 300,000 people worldwide. For more information, visit the company's Web site at http://www.ge.com. GE is Imagination at Work.

GE Energy’s diverse portfolio of products and services incorporates continual innovation on existing technologies and new product developments that offer customers a comprehensive set of solutions and services that can help them better meet their objectives. We are currently looking for a Power System Engineer to support our customers

Role Summary/Purpose

The Senior Contract Performance Manager will be measured on his customer relationship and the ability to produce financial and operating results for the Contractual Service business. Each Contract Performance Manager (CPM) will be required to work independently to manage long-term service agreements. The successful candidate will be with their respective customer and be responsible for delivering high quality customer solutions including new products, outage planning, parts and repair Essential

Essential Responsibilities

Order / track / validate Billing for major / minor maintenance parts and services requested by the customer

Control contract profitability through periodic Margin Review process

Maintain unit operating history & parts life history on commercially available software

Maintain record of parts (by model & serial number) currently installed in each unit

Support customer in forced, unplanned and planned unit outages

Provide information and drive sales regarding the latest advancements in conversion, modification, & upgrade opportunities to owner & as well as other up selling opportunities

Interface with ITO and Risk teams for new customer opportunities

Qualifications/Requirements

Bachelor’s degree in Engineering

Minimum of 10 years industrial experience

Demonstrated management experience

Previous significant customer-facing experience.

Successful P&L experience

Exceptional communication, organizational, and project management skills.

Proficiency in written and spoken English.

Desired Characteristics

Turbine technology experience

Demonstrated communication & organizational skills

Strong business / financial skills

Strong interpersonal skills

Sales experience with direct customer interface

Familiarity with long-term parts and services contracts

Certified Six Sigma Green or Black Belt (GE employees only)

Region/Country:  Americas, Canada
City:  Sherwood Park
Address: 
04/02/2011

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