| Job Description: |
Role:
Support clients in installation, integration and usage of NumeriX advanced financial analytics software using the NumeriX third party licensing application by Agilis Software and CRM application, salesforce.com. Work with financial engineers and development team to create support solutions in salesforce.com, the NumeriX third party CRM application for the NumeriX product line.
MUST speak and write Mandarin, Cantonese and English.
* Guide clients, trading support personnel and systems administrators in installation and integration of NumeriX software on Windows and a broad range of platforms.
* Work through the support issues associated with all products and licensing
* Triage support requests to 2nd and 3rd tier support
* Work with the financial engineers and development teams in a day to day environment for the creation of support documentation that incorporates both the NumeriX Analytics as well as the Portfolio GUIs
* Test the installation and profile creation of all licensing scenarios as they are effected by the old and new product licensing needs
* Provide support for clients using sophisticated pricing and risk management software.
* Perform First and Second Tier Support functions of installation, licensing and support call management of all products.
* Develop working knowledge of NumeriX Excel interface products, NumeriX 4.X (Application Engine) and NumeriX 5.X (Library for Excel) and Portfolio to troubleshoot user issues with full range of NumeriX products.
* Build Excel templates from user supplied term-sheets and deal descriptions.
Qualifications:
* Undergraduate or advanced degree in information technology.
o Working knowledge of Windows and Unix operating systems and communication protocols.
o Databases: MS-Access, SQL Server
o Programming: Visual Basic, C++
o Networking/System Administration: Shell scripting, MS Exchange Server, DHCP, DNS
* Some work or education in: Financial Engineering, Engineering, Physics, Statistics or Applied Mathematics a plus especially:
o Understanding of financial mathematics: Models in the BS framework, Monte Carlo techniques, Numerical methods, Stochastic processes.
o Understanding of risk management techniques: VaR analysis (Analytical, Historical, simulation based) and Credit Exposure.
o Working knowledge of: FI products and FI derivatives, Cross Currency structures and FX derivatives, and Credit Derivatives.
o Experience with Bloomberg and Reuters information systems
* Experience with case creation and solution management within salesforce.com, CRM application
* Excellent writing and interpersonal skills
* Excellent Excel skills
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