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Contact Center Credit Card Specialist Job Details

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Employer:  Citizens Financial Group
Job Ref No:  8638396
Job Title:  Contact Center Credit Card Specialist
Are you friendly, helpful, positive-minded and enjoy learning? Are you interested in joining a team of professionals that delivers world class customer service? OurCall Center Representativerole may be the right career choice for you.

At Citizens Bank, we consider our colleagues to be our greatest asset. This is why we go to great lengths to foster an engaged workforce in our Call Center teams. Bring your skills and expertise to our team. Our Call Center colleagues have the support and training needed to grow their careers and make a lasting impact.

What you can expect in this role:
  • Field a variety of incoming customer calls with a passion to deliver high quality solutions for our customers
  • Gain deeper knowledge and understanding of banking industry to handle customer inquiries with increasing complexity
  • Satisfaction and pride in producing high quality work
  • A work culture that believes in the power of working together and supporting the unique needs and career aspirations of each individual
  • Comprehensive training that will draw on your previous experiences and challenge you to grow
  • Observations of your recorded calls to support coaching, development and performance.

What we offer:

  • Guaranteed base salary with monthly performance-based incentive bonuses
  • Exceptional benefits such as medical, dental, and generous Paid Time Off policy
  • Variety of work schedules to suit your lifestyle and needs
  • Fixed schedules (no rotations) that include one weekend day off
  • Career opportunities to develop your own potential, learn new skills, grow into new roles
  • Access to 401(k) with corporate match and Employee Stock Purchase Program
  • Access to exclusive colleague offers on Citizens Bank products and services

What we are looking for:
  • 1+ years of exceptional customer service or sales experience - required
  • Positive and customer-focused mindset
  • Strong listening and problem solving abilities, persistent enthusiasm when interacting with customers
  • Strong verbal and written communication skills
  • Goal oriented professionals with an interest in strengthening their banking knowledge
  • Exceptional time management skills
  • Detail oriented with a strong sense of urgency
  • High School degree or equivalent - required
  • Computer proficiency - required
  • Ability to sit for long periods answering customer calls - required

Bring your customer service skills to Citizens and we will help you accelerate your own career potential.

Be a great Citizen.
Join us today.

Hours & Work Schedule

Hours per Week: 40
Work Schedule: Various 1 st Shift Schedules Available

Why Work with Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal EmploymentOpportunity

It is the policy of Citizens Bank and Citizens Securities, Inc. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Equal Opportunity & Affirmative Action Employer Disabled/Veteran

Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank ofPennsylvania.

Explore Job Location
Employment Type:  Full Time
Region/Country:  Americas, United States
States/Counties:  Rhode Island
City:  Cranston

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