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Manager/Senior Manager, Risk Management (Fraud Chargeback Policy) Job Details

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Employer:  American Express Company
Job Ref No:  18000053
Job Title:  Manager/Senior Manager, Risk Management (Fraud Chargeback Policy)
Sector:  Asset Management
The successful applicant will play a crucial role on the Servicing Strategy and Capabilities team within Fraud Risk Management. The role's primary focus is to directly lead all aspects of executing logic used in the Fraud Chargeback process for the global proprietary card issuing business. This individual has a direct and material impact on company financials, Fraud Risk net write-off goals, and merchant satisfaction.

Key Responsibilities:
  • Quantify Net Fraud impacts of policy proposals. Offer guidance/expertise on alternatives to balance financial impact against policy objectives.
  • Implement aligned policy changes, including governance approval, change management, documenting user stories, and validating successful integration in automation platforms.
  • Resolve escalated merchant inquiries pertaining to chargeback decisions.
  • Provide subject matter expertise on fraud chargeback policies to Fraud Risk and other stakeholders and partners.
  • Provide oversight and product ownership for chargeback automation platforms and processing by partnering with both technologies and fraud operations.
  • Conduct data and process analysis to validate that chargeback opportunities are fully optimized.
  • Refer cases to operations where chargebacks were incorrectly handled. Analyze root cause and implement automation enhancements and/or educate business partners when necessary to close future gaps.
  • Support annual certification process for the Global Chargeback Policy Risk Assessments.

  • Exceptional ability to think both strategically and analytically.
  • Demonstrated ability to influence alignment without authority, including ability to find win-win solutions with partners with range of goals.
  • High energy with ability to adapt to changing business priorities.
  • Strong project management skillset, comfort in development/modification of multiple integrated technology platforms.
  • Experience in Fraud risk management and/or fraud operations including with chargeback policy is strongly preferred
  • Knowledge of American Express fraud chargeback internal systems (FCB, FARE, CFARE, and GDM) a plus.
  • Strong experience with SQL strongly desired (big data exposure is a plus).
  • Bachelor's degree (or equivalent) required; MBA or related advanced degree is preferred.

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Employment Type:  Full Time
Region/Country:  Americas, United States
States/Counties:  Arizona
City:  Phoenix

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