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Dir-Risk & Info Management Job Details

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Employer:  American Express Company
Job Ref No:  18002414
Job Title:  Dir-Risk & Info Management
Risk Type:  Enterprise
This is a BAND 40 Role;

Director, Enterprise Digital Application and Platform Analytics


New Card member acquisition & servicing account for some of the largest investments in the Global Consumer Services Group (GCSG). The Enterprise Digital & Analytics (EDA) team within GCSG is a dynamic environment of digital product and analytics professionals that drive significant value for American Express through innovative solutions.

This role will provide a fantastic opportunity to strengthen American Express' Digital capabilities through data. The Director, Enterprise Digital Application and Platform Analytics will develop and lead a team to support improvements in Digital Platform analytics, Acquisition and New Account approval efficiency for American Express' global businesses. S/he will drive business results through a metrics driven view of the digital platform performance, digital identity services, and various other platform services. S/he will identify how & where customers on our website are facing usability challenges driven by platform performance. S/he will create regular reporting & where necessary, will support test & learn around digital journeys and early engagement experiences as well as strategic analytics to enhance New Accounts decisioning. This role will provide a fantastic opportunity to strengthen American Express' Digital capabilities through data. This will in turn enhance the growth of acquisition volumes, billings & lending receivables across the enterprise.

Responsibilities include:

• Partner across EDAP Platform Services teams to define & quantify platform performance
• Provide financial analysis to support project investment and prioritization decisions
• Provide strategic analytics
• Where necessary, support a digital test and learn program, including test planning, execution and analytics

• Strong quantitative background & analytical abilities necessary
• Ability to lead a team with an analytical and/or reporting remit necessary
• Understanding of how to utilize data to quantify process performance a plus
• Ability to analyze complex data and processes, Experience in Digital marketing analytics preferred
• Ability to influence business partners to drive business value without direct authority preferred
• Strong verbal and written communication skills, ability to interact with senior leaders
• Knowledge of credit card business, AXP networks, platforms, and procedures
• Strong self-starter
• Minimum 4 years of experience with industry standard Analytics packages is required. This includes advanced SAS/SQL/etc. or Big Data tools (Hadoop, Hive, Python), etc.
• Strong Microsoft Office skills (specifically Excel, PowerPoint) preferred
• Masters or PhD in Statistics, Economics, Mathematics, Engineering or related analytical fields preferred
Employment Type:  Full Time
Region/Country:  Asia / Pacific, India
City:  Gurgaon

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