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Account Manager , Group Insurance Job Details

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Employer:  Network
Company:  GoHealth
Job Ref No:  191851957
Job Title:  Account Manager , Group Insurance
Sector:  Other
Sub Sector:  Government Sponsored Entity
Company Description

GoHealth has an ambitious mission: to advance health care in America. Achieving this mission relies on hiring and developing great people, which is why our team is our top priority. When you join GoHealth, you can look forward to more than top-notch benefits and height-adjustable desks (although youll get those, too). We encourage employees to do their best work through innovation and risk taking. Our environment is fun yet constructive, thanks to leaders whose doors are always open. And most importantly, well never stop investing in you and your career.

Job Description

Connected Benefits is a division of GoHealth that offers a seamless marketplace solution for individual and group health insurance. The marketplace enables brokers to help employers establish employee benefit levels, access available tax subsidies, determine their employer contributions, offer voluntary products such as disability, and implement their chosen benefits quickly and accurately.

The Account Manager will be responsible for providing best in class account management and customer service to our Group Insurance Division. This person is responsible for the on-boarding, day-to-day management, and growth of our group customers that are currently utilizing the group services and products of Connected Benefits. This Account Manager will be responsible for set-up and training of new partners on products, customer service issues, and requests of existing group clients, as well as maintaining, growing, and renewing the current base of customers. This position acts as a subject matter expert on the partners usability of the group product suite. The Account Manager will regularly be called upon to assist with various technical and non-technical customer service related questions about their group products and services. Through training, support, and service; the goal will be to increase customer retention, customer utilization of group products, and overall customer satisfaction.

Responsibilities

  • Act as a main point of contact for our group insurance customers.
  • Coordinate with carriers and vendor to resolve any issues
  • Develop and in-depth knowledge of our group products and services
  • Work with the team to develop and refine processes to better serve our clients
  • Constantly evaluate the needs and desires of our clients and make recommendations
  • Ability to identify new opportunities and issues across a diverse customer base
  • Experience in communicating with various levels of management
  • Possess strong problem solving and organizational skills
Qualifications

  • Bachelors or Associates degree required
  • 5+ years of experience in Health Insurance sales with a focus on small group clients
  • Technically savvy with experience on SalesForce or other related CRM tools
  • Strong knowledge of SaaS software solutions
  • Proficiency in Mac OS X and Google Apps
  • A valid producer license (if not, you must obtain one within 120 days of hire - we will reimburse you for expenses)
  • Excellent consultative communication skills through phone, web-ex and email



Additional Information

  • Open vacation policy
  • 401k match program
  • Medical, life, dental, and vision benefits
  • Flexible spending accounts
  • Subsidized gym memberships
  • Commuter and transit benefits
  • Professional growth opportunities
  • Casual dress code
  • Generous employee referral bonuses
  • Happy hours, ping-pong tournaments, and more company-sponsored events
Employment Type:  Permanent
Region/Country:  Americas, United States
States/Counties:  Illinois
City:  Chicago
Post Code:  60601
Address: 
03/12/2017

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